Entries by gmader

Why are people so afraid of bluntness?

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What is wrong with being blunt? Most people generally tend to avoid being too blunt. However, in many organizations bluntness is non existent and in most organizations Ambiguity and Vagueness are an epidemic. I couldn’t count the number of times I have been in a meeting about an important topic and someone rambled on and on without getting to the point, or someone expressed their opinion and still no one understood what it is, or someone said they had the solution only to continue to highlight the problems, which everyone already understood to begin with. People tend to talk a lot without saying much! I see this behavior at every level of the organization, from […]

Are you staying on top of your communications?

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Recently I wanted to get some additional phone and TV services from my cable provider, so I called them up and after being passed along from one agent to another I finally asked to speak with a supervisor.  After hearing my frustrations and needs the supervisor apologized and promised to take care of all my needs quickly and effectively. There was one item that he couldn’t get for me in our call so he gave me his personal email address and again he pledged to get back to me ASAP with the resolution. Several days passed and I didn’t hear from him so I emailed him a few times and eventually he responded, again apologizing […]

Does your team have heart?

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As human beings, we need a heart and a brain in order to live. We need most of our other organs too, but our heart and brain seem to represent the two main engines that fuel and shape our survival and health. You could view these as the ‘Yin and Yang’ of our well-being. We could continue to exist without a heart or a brain but it wouldn’t be much of a life. Well, it is the same when it comes to the well-being of any team or organization. In order to be vibrant, strong and healthy a team must have a heart and a brain. Heart The heart of the team is reflected in […]

Why is excellence so hard to come by?

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How many times have you been blown away by the supreme excellence of an interaction or service experience, in the last week or month? OK, if blown away is too high of a bar, how about being impressed by an interaction or service or feeling that it was truly beyond your expectations? I think that if you were honest, you would probably admit that these unforgettable experiences of excellence are far apart. It’s not that they don’t exist. They do! But they are rare. For the most part, we have lowered our expectations and standards to accept mediocracy in most interactions and services. If you go online and read the mission statement or values of […]

Are you making THE difference?

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People genuinely want to work together in a more authentic, courageous and effective way. However, even good, well-meaning people often find it challenging to do the right things and behave and act in ways that promote a productive environment. They know what works and what doesn’t work, but knowing and doing are two different things. For example: People know that gossiping doesn’t work; ‘trashing’ coworkers and ‘throwing them under the bus’ is hurtful and it undermines trust and productivity, but they still do it. People know that paying lip service to commitments doesn’t work, but they still do it. People know that blaming other teams and people doesn’t fix the problem, in fact, it makes […]

The Power of Starting

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Many years ago, I played the classical guitar. At the time I was even half-decent at it, and it brought me great pleasure. I stopped playing about 26 years ago, but about a year ago I picked it up again and I have been playing ever since. To be honest, it took a while between the time that I decided to start and the actual time that I started. I kept procrastinating the starting point because every time I intended to start playing negative thoughts came up about the challenge of starting again from scratch. Starting again as a beginner felt daunting, so I convinced myself to start another day, and this happened a few […]

Are you promoting ‘out-of-the-box’ thinking?

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Most leaders and teams don’t seem to be good at thinking outside the box; thinking in new and different ways from the way they are accustomed to. Even when teams are engaged in conversations about improvement and change these conversations frequently have their roots in, “What have we done to date?” “What are our current resources and capabilities?” and “How do we measure up against others?”. The end game so often seems defined by some rearrangement of the same familiar stuff. As the saying goes: “Rearranging the deck seats on the Titanic” Even though the benchmark mania has somewhat passed in corporate America, for many companies the bar seems to still be set by other […]

Move your orientation from Activities to Outcomes, then Breakthroughs

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I was participating in a performance review meeting with a successful division of a global technology company. In this meeting, the team members responsible for leading the key strategic initiatives were updating the entire management team on the status and progress of their initiatives. With slight variations, pretty much every presenter jumped almost immediately into the details of the metrics they are tracking, the status of these metrics and the activities their initiative team is involved with. None of the presenters provided any higher level context on the purpose and objectives of their initiative, or where they aim to take it. Based on these updates you could tell how efficient the team was at tracking […]

Why are leaders so afraid of facing issues?

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I am all about empowering people and I do everything I can to ensure people always leave any work I do with them feeling more empowered, hopeful, enabled and energized than they came in. The dictionary defines empower as: Make someone stronger and more confident, especially in controlling their life and claiming their rights. It takes different approaches, methods and conversations at different times to empower different people. Sometimes you have to reinforce what people are naturally strong at and what they are doing well in order to empower them. Sometimes, this means reminding them of how great they are. However, at other times you may need to shake people up and help them confront […]

Are you able to unplug and disconnect?

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I just returned from a successful winter vacation at a great beachside resort. I say “successful” because being the proud workaholic that I am I determine the success of my vacations on my ability to unplug, disconnect and truly rejuvenate. A long time ago I concluded that when I really want time off, I have to spend it in a place that supports that cause; a place where I don’t need to carry a wallet, buy food and drinks; a place that doesn’t have easy access to internet or internet at all. Unfortunately, in today’s digital era it is becoming increasingly challenging to find places that don’t have internet. We can’t even escape from it […]

What are you out to prove?

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Being a leader means adopting a certain point of view about people, circumstances, opportunities and challenges. It means being oriented around perspectives and conversations that promote and generate new possibilities and effective action, rather than cynicism, resignation and excuses. It means always being the champion for “what’s possible” and “how can we make it work” rather than “why we can’t…” and “why it won’t work…”. Every point of view is a self-fulfilling prophecy. Have you ever noticed that when you have a point of view that something isn’t possible you always gather evidence and proof of your circumstances and environment to support and prove that point of view? And, if you change our mind, even […]

Are your commitments strong enough to justify your time?

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Do you have a commitment to any of these things: To be healthy and fit? To advance at work? To have a nurturing relationship and/or family? Are you spending enough time doing the things you want and need to do in these areas in order to be as successful and happy as you would want? If not, are you one of those people who say: “I know, I have to find the time to exercise…” or “I have to make the time to spend with my family…”??? Too often I hear people give the excuse of “I don’t have the time…”, “I can’t find the time…” or “I need to make the time…” when they […]