Why is excellence so hard to come by?
How many times have you been blown away by the supreme excellence of an interaction or service experience, in the last week or month? OK, if blown away is too high of a bar, how about being impressed by an interaction or service or feeling that it was truly beyond your expectations? I think that if you were honest, you would probably admit that these unforgettable experiences of excellence are far apart. It’s not that they don’t exist. They do! But they are rare. For the most part, we have lowered our expectations and standards to accept mediocracy in most interactions and services. If you go online and read the mission statement or values of […]