Are you victims of circumstances or accountable owners?
Every day at work, people assign blame, don’t take responsibility for things that happen and relate to the game like they are merely pawns, not powerful players. You almost never hear someone simply say, “I know I said I would do this, but I didn’t.” Instead, you typically get the reasons why they did not do X, Y or Z and a laundry list of justifications due to all the things that are outside of their control. Consider this case of one Fortune 1000 telecommunications company. In an almost iconic business conflict, the regional teams complained that headquarters (HQ) didn’t understand or care about the real challenges they were facing locally. On the other side, […]