Communication
Are you controlling or empowering?
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I don’t think I have ever met an executive, leader or manager who didn’t pronounce the importance of teamwork and collaboration, then express their commitment to building that environment around them.
Unfortunately,…
Are you having courageous conversations?
I'd like to share three true stories with you...
True Story One:
In a very large global financial service organization there was a strategic conflict between one of the lines of business and the regions,…
Are you addicted to your smartphone?
I spent a few days on the beach in Miami with my wife, and I couldn't help but be shocked by people's behavior with their smartphones.
My day started early at the gym with a small handful of exercisers.…
Shift the conversations and the results will follow
I can’t say enough about the power of words and conversations. Changing certain conversations can change the course of your direction and results for the better or worse.
People say that “Talk is…
Don’t forget to count your blessings!
This week, Americans are celebrating their Thanksgiving holiday. I am not an American, however, I love Thanksgiving and the opportunity it gives us to formally 'give thanks'. We don't count our blessings…
Agreeing to disagree is always a cop-out
Too often I see the following scenario: A team meets to discuss issues that are critical to the organization’s success. The conversation goes on and on without resolution, as different people have divergent…
Is your team’s communication candid, transparent and courageous?
Most teams are not good at having the tough, uncomfortable conversations, even if it is necessary for a really important cause. Furthermore, most people are not good at giving honest and direct feedback…
Stop using the “S” word!
If I'd received a dollar every time I heard someone say "We should do X…” or “We should stop doing Y…” I would be very rich!
And, if I received a dollar every time the person saying “We…
Don’t overlook the power of authentic conversations
I was participating in a meeting of the senior leadership team of a leading technology company. The leaders were discussing important strategic and operational topics that are critical to the future of…
Can your team handle tough conversations?
If you want to know how powerful your team is, just see how team members deal with sensitive and tough topics.
Sensitive and tough topics are any subjects that require the leaders and team members to…
Why are people so afraid of bluntness?
What is wrong with being blunt?
Most people generally tend to avoid being too blunt. However, in many organizations bluntness is non existent and in most organizations Ambiguity and Vagueness are an…
Are you staying on top of your communications?
Recently I wanted to get some additional phone and TV services from my cable provider, so I called them up and after being passed along from one agent to another I finally asked to speak with a supervisor.
After…