Communication
How good is your strategy?
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I was supporting the senior leadership team of a global service provider in taking their game to a new level. As part of my preparation for the work with this firm, I attended a PowerPoint presentation…
Do you know when to 'empower' and when to 'command and control'?
In most organizations, a leader who manages in a command and control style is frowned upon and branded as an uncaring tyrant who doesn’t listen to people and doesn't empower them.
While, people’s…
Do you have an attitude of gratitude?
My mother taught me to be polite and say “Please” and “Thank you” when interacting with others. I am sure yours did too.
However, there is a much greater potential power in acknowledging, recognizing,…
Do you talk about your issues or not?
When it comes to communication and conversation, especially about the more sensitive, touchy and uncomfortable topics there are two types of leaders: the “Let’s talk about it…” type and the "Let’s…
Are you controlling or empowering?
I don’t think I have ever met an executive, leader or manager who didn’t pronounce the importance of teamwork and collaboration, then express their commitment to building that environment around them.
Unfortunately,…
Are you having courageous conversations?
I'd like to share three true stories with you...
True Story One:
In a very large global financial service organization there was a strategic conflict between one of the lines of business and the regions,…
Are you addicted to your smartphone?
I spent a few days on the beach in Miami with my wife, and I couldn't help but be shocked by people's behavior with their smartphones.
My day started early at the gym with a small handful of exercisers.…
Shift the conversations and the results will follow
I can’t say enough about the power of words and conversations. Changing certain conversations can change the course of your direction and results for the better or worse.
People say that “Talk is…
Don’t forget to count your blessings!
This week, Americans are celebrating their Thanksgiving holiday. I am not an American, however, I love Thanksgiving and the opportunity it gives us to formally 'give thanks'. We don't count our blessings…
Agreeing to disagree is always a cop-out
Too often I see the following scenario: A team meets to discuss issues that are critical to the organization’s success. The conversation goes on and on without resolution, as different people have divergent…
Is your team’s communication candid, transparent and courageous?
Most teams are not good at having the tough, uncomfortable conversations, even if it is necessary for a really important cause. Furthermore, most people are not good at giving honest and direct feedback…
Stop using the “S” word!
If I'd received a dollar every time I heard someone say "We should do X…” or “We should stop doing Y…” I would be very rich!
And, if I received a dollar every time the person saying “We…